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Vaikarya Change LLP - Investor Grievance

  • Investor Grievance Policy
     

    • Investors are entitled to make a complaint in writing, orally or telephonically directly to Vaikarya Change LLP. Investors that are serviced by independent advisors or distributors can also raise their complaints through them. It is mandatory for any investor having grievances to take up the matter directly with Vaikarya before approaching regulatory bodies. Vaikarya shall endeavour to redress the Investor complaint(s) within 21 (twenty-one) calendar days from the date of the receipt of the complaint by Vaikarya.​
       

    • For complaints related to PMS and AIF, the Investors can directly reach Vaikarya through:

      • Contact person: Gaurav Shetty​

      • Number: +91 9930008887​

      • Email id: [email protected]

      • ​Letters at: Vaikarya Change LLP, 01A112, Raheja Platinum, Andheri East, Mumbai, Maharashtra 400059, IN
         

    • If investors are still not satisfied with the response from Vaikarya, they can lodge their grievances with SEBI at https://scores.sebi.gov.in/ or may also write to any of the offices of SEBI or contact SEBI Office on Toll Free Helpline at 1800 266 7575 / 1800 22 7575. The complaint shall be lodged on SCORES within one year from the date of cause of action, where the complainant has approached Vaikarya, for redressal of the complaint and Vaikarya has rejected the complaint or the complainant has not received any communication from Vaikarya or the complainant is not satisfied with the reply received or the redressal action taken by Vaikarya.
       

    • SCORES is an online grievance redressal facilitation platform provided by SEBI. Complainants can lodge grievances pertaining to securities market against SEBI regulated entities. SCORES may be accessed through SCORES mobile application as well, same can be downloaded from Google Play Store or Apple App Store. If the investor is not satisfied with the extent of redressal of grievance by Vaikarya, there is a one-time option for "review" of the extent of the redressal, which can be exercised within 15 days from the date of closure of the complaint on SCORES. Thereafter, the complaint shall be escalated to the supervising official of the dealing officer of SEBI.
       

    • After exhausting all aforementioned options for resolution, if the client is not satisfied, they can initiate dispute resolution through the SMART Online Dispute Resolution Portal (ODR).
       

    • Alternatively, the client can directly initiate dispute resolution through the ODR Portal if the grievance lodged with the Portfolio Manager is not satisfactorily resolved or at any stage of the subsequent escalations mentioned above. The dispute resolution through the ODR Portal can be initiated when the complaint/dispute is not under consideration in SCOREs guidelines or not pending before any arbitral process, court, tribunal or consumer forum or are non-arbitrable in terms of Indian law.

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